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Serving Springville and Martelle since 1878.

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COVID-19 Public Notice

Home COVID-19

At The Exchange State Bank, the safety of our clients and employees is a top priority for us so we are actively monitoring coronavirus updates and are working in concert with local health officials. 

Limited Lobby Access, Drive-up Only:

Health experts are strongly advocating for social distancing. To protect you and our employees and prevent community spread, we are suspending our regular lobby access effective March 18, 2020. Lobby access will remain suspended until further notice. Please make your transactions through our drive-up window or utilitize one of our other convenient banking options.

We encourage you to take advantage of one of our other convenient banking options, including 24-hour ATM, Online Banking, Mobile Banking and Night Depository. For assistance with these options or to speak with someone about your banking needs, you can call either location during normal business hours.

Rest assured, the safety of our staff and customers will remain our top priority.

Here’s what we are doing:

  • We are continuously receiving and reviewing updates on the coronavirus from state health departments, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
  • We are providing regular communications to our employees to keep them informed and ensure they have the resources they need to remain healthy while also serving the needs of our customers.
  • We are working with each of our critical vendor partners to ensure they have a comprehensive business continuity plan designed to ensure ongoing, reliable service.
  • We have stepped up cleaning efforts and are working to secure additional wipes/cleaning supplies so that staff have supplies necessary to wipe down work areas and keep them clean.
  • We have made hand sanitizer available in all offices and lobby areas for use by customers and employees alike.
  • We are asking staff that if they, or an immediate household member, receives direct notice from the CDC regarding exposure, to contact HR as soon as possible so that we may take any precautions needed.
  • We have disaster recovery plans in place for these situations and we are following the procedures. Critical systems and staff that are essential to our day-to-day operations are setup to operate remotely and securely in the event that our office is closed.

Here’s what you can do:

  • If you are sick or are limiting your social contact, please visit our drive up or take advantage of one our other convenient banking options, including 24-hour ATM, Online Banking, Mobile Banking. 
  • For help with any of these, or to speak to someone about your banking needs, you can call us at 319-854-6104 during normal business hours to work with a customer service representative. 
  • Visit the Center for Disease Control (CDC) for updates regarding COVID-19 and tips on keeping yourself and others safe

Rest assured, the safety of our staff and customers will remain our top priority. 

 

The Exchange State Bank

Pandemic Response Team

Member FDIC